Job Description

Responsible for ensuring guest pick-ups are processed accurately, timely and in a courteous manner. Oversee Customer Pick-Up associates assigned to the store.

 For this Team Lead position the hours will be afternoons and weekends. 



  • Verify and prep merchandise for guest pick up in accordance with store’s procedures.
  • Ensure merchandise is loaded and secured in the guest’s vehicle in a safe and courteous manner.
  • Unload and prep merchandise returned to store by guest in a safe and courteous manner, and in accordance with store’s procedures.
  • Assist guests with questions regarding their purchase by directing them to the appropriate associate if the answer is not readily available.
  • Ensure merchandise being returned to warehouse is properly wrapped.
  • Unload shuttle trucks and scan merchandise into store.
  • Move showroom merchandise and display as directed.
  • Work with store management and visual merchandisers to ensure showroom floor moves are completed according to plan.
  • Ensure the backroom is clean and organized.
  • Support the Loss Prevention program including but not limited to, building and parking lot are free of safety hazards; building and trucks are locked and secured in the evening; monitors inventory; and verifies guest order and paperwork. Immediately report suspicious activity.
  • Assist in inventory process as directed.


Supervisory Responsibilities

  • Assign work; provide training, guidance and support to associates; provides feedback
  • input to supervisor/manager for performance reviews
  • Education: High School diploma or equivalent along with warehouse equipment certification required, if needed at store location.
  • Experience: A minimum of one (1) year of experience as a Customer Pick-Up Associate.
  • Skills/Abilities
  • Strong customer orientation with excellent interpersonal communication skills.
  • Attention to detail
  • Demonstrated ability to lead
  • Ability to effectively communicate verbally and in writing.


Veterans are encouraged to apply.

All Art Van employees are required to pass a pre-employment background check and drug test.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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