Job Description

Are you looking for a dynamic opportunity?  Do you dream of leading and growing with a company that is committed to being on the cutting edge of technology? Then look no further; Art Van Furniture, the Midwest’s largest Furniture and Mattress retailer, is seeking a Community Manager in the Digital Commerce Sales Department.

 

You may be asking yourself, what competencies would we be looking for in a Community Manager?  Well, we are glad you asked!  In this position, directly reporting to the Manager of Customer Experience, you will be responsible for providing pre and post-sale support for all customers and building and maintaining customer relations through pre and post-sale communication using a variety of outlets, including, but not limited to: social media, question and answer, reviews, as well as telephone and email. Additionally, you will help support the sales team in delivering a best in class experience from pre-purchase to post-delivery.

Other responsibilities include:

  • Assist guests with their questions, concerns, or issues through a variety of outlets (social media, Q&A, reviews, etc.)
  • Monitor and respond to customer surveys
  • Review daily reporting and resolve outstanding concerns and corrections needed.
  • Class II moderation - ensures that we are aware of the status of Class II orders and can provide the guest information regarding their order in a timely manner.
  • Processes FedEx claims for damaged or missing FedEx claims as well as communicates the proper information to any requesting store.
  • Aiding the sales team through Live Chat when needed.
  • Partnering with all sales and service teams to resolve guest concerns submitted through above channels.
  • Partnering with custom orders to maintain up to date information on Class II.
  • Contacting guests regarding merchandise availability, scheduling delivery, pre/post-delivery courtesy calls ensuring the delivery/merchandise were satisfactory.
  • Other tasks as assigned.

Skills / Requirements

The successful candidate will possess the following skills and experiences:

  • A minimum of one (1) year retail sales or other related customer service experience.
  • Ability to effectively communicate verbally and in writing.
  • Strong customer orientation with excellent interpersonal communication skills.
  • Exhibits a calm professional demeanor in resolving difficult situations with guests.
  • Strong analytical and problem solving skills.
  • Demonstrated ability to handle multiple tasks simultaneously.
  • Detail oriented with excellent organizational skills.
  • Knowledgeable with Word and Excel, as well as other computer operating systems

Art Van offers a competitive salary combined with an excellent benefits package.  Interested applicants can apply on-line on our website at: jobs.artvan.com.  Learn more about Art Van by viewing our company video at: https://www.youtube.com/watch?v=-zbH9Ynfp0Q&feature=youtu.be.

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online